Join the Northbridge team!

Systems Engineer - Level II

JOB DESCRIPTION:

Under general supervision, identify, troubleshoot and resolve problems encountered by clients with varying servers, desktop systems, and cultures; provide technical support to clients regarding computer hardware and software; troubleshoot network cabling systems; install configured network equipment; provide technical expertise to clients regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; assist clients in various software applications and network-related procedures; and perform related work as required.

 

Our ideal candidate has a well-rounded knowledge of network, server and computer hardware. They have excellent communication skills – written and verbal. Organization and attention to detail are also a must. We deploy a team-oriented approach to solving clients needs and selecting the best possible solutions, so the ability work within a team is very important.

 

 

KEY RESPONSIBILITIES AND DUTIES:

  • Perform network troubleshooting to isolate and diagnose common network problems.

  • Upgrade network hardware and software components as required.

  • Install, configure, and troubleshoot Microsoft Server 2008/2008 R2/2012/2016/2019 and associated assemblies.

  • Respond to the needs and questions of clients concerning their access of resources on the network.

  • Establish network user accounts, user environment, directories, and security for networks being installed.

  • Troubleshoot connectivity issues on networks – i.e. data cable connections, component to network switch connections, modem to router scenarios.

  • Diagnose and troubleshoot issues with a variety of 3rd party software applications and main line of business applications.

  • Troubleshoot virtual server environments using VMware and Hyper V.

  • Perform onsite and remote troubleshooting to isolate and diagnose common problems.

  • Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.

  • Install and configure Active Directory, group policies, DNS, DHCP, IIS.

  • Install add-on components such as Exchange Server, SQL Server and Terminal Services.

  • Install and maintain IP based phone systems.

  • Install and maintain surveillance cameras and systems.

  • Other duties may be assigned.

 

EDUCATION AND EXPERIENCE:

High School Diploma required with an Associate’s degree preferred. A minimum of six years of Information Technology technical hands-on experience is required using a combination of hardware, operating systems and client-server applications in a business environment. Industry relevant certifications preferred.

 

ABILITY TO:

Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively; listen and communicate information to a wide variety of clients and vendors at all levels of skill; deliver customer support both in-person and over the phone in a professional manner; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; learn and apply new technical knowledge quickly; communicate effectively with a diverse client base both verbally and in writing; work independently and as a member  of a team; maintain cooperative work relationships; demonstrate sensitivity to, and respect for, a diverse population.

 

PHYSICAL REQUIREMENTS:

Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must also be able to tolerate confined spaces. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Fine motor skills are required and the ability to sit for long periods of time.

computers, network, networking, carbondale, marion, murphysboro, security, cameras, phones, phone system, server, benton, carterville, mount vernon, cabling

© 2014, 2015, 2016, 2017, 2019, 2020, 2021, Northbridge Professional Technologies.

Want a great web site like this one? Contact us today!

NORTHBRIDGE \ DIGITAL